Technical Account Manager

Technical Account Manager

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.

You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

  • Responsibilities

    • Provide technical support for customers to support pre-sales and post-sales processes
    • Train customers to use products effectively
    • Provide developers with customers’ feedback to help identify potential new features or products
    • Report on product performance
    • Identify solutions to reduce support costs
    • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
    • Working with the sales department to win new business and increase sales
    • Establish best practices
    • Keep track of sales performance metrics
    • Requirements

      • Excellent english
      • Self driven and motivated
      • Familiarity with software and front-end development
      • An ability to gasp customers’ needs and suggest timely solutions
      • Excellent verbal and written communication skills
      • Strong analytical and problem-solving skills
      • Nice to have

        • Proven work experience as a Technical Account Manager/Project Manager
        • Solid technical background with hands on experience in digital technologies

        Working at Pagepro as JBD

        • Extreme Learning Speed

          The key to working at Pagepro is learning. Every week you'll meet your mentor and set new goals. After each month we summarize your results nad provide feedback.

        • Career Path

          As a Junior BD you'll be working closely with CEO and other team members. After 6 months you'll finish your internship to become regular BD.

        • Internal Trainings

          Every week you'll receive new tools and books to read. Working with us means constantly learning. After first month there'll be also room for your ideas!

        • Best tools

          As hardware we use MacBooks, don't want to have performance issues with daily tasks. Our sales tech stacks is combination of CRM, Airtable, Woodpecker, Linkedin and other tools!

        • Flexible Working Hours

          After 3 months you'll receive option to work remotely. We believe that there are some days that's better to stay in bed for and hour longer.

        • Other Bonuses

          Free lunch every day, attending awesome company events and conference trips are just some of the perks of being a member of the team.